1. Information Collection
As a dedicated business-to-business (B2B) botanical extract supplier, GINKVORA only collects information relevant to commercial inquiries, wholesale orders, and business relationships. We do not target or collect data from individual retail consumers.
The categories of information we collect include:
- Corporate Details: Legal business name, company registration number, tax ID, and business type.
- Contact Information: Professional name, corporate email address, business phone number, and physical mailing address.
- Transaction & Sample Sourcing: Delivery instructions, custom formulation requirements, active ingredient specifications, and historical sample requests.
2. Sourcing & Data Usage
The data collected is utilized solely to facilitate professional commerce and client satisfaction. Specifically, we use your information to:
- Process bulk ingredient orders, arrange logistics/freight forwarders, and complete customs clearance.
- Verify the commercial legitimacy of sample requests (e.g., verifying that a PQQ or NMN sample is sent to a registered research lab or supplement brand).
- Coordinate with our Xi'an R&D center to customize botanical extract specifications or active monomer concentrations.
- Send periodic regulatory updates, Certificate of Analysis (COA) records, and product availability notifications.
3. Security & Storage
We deploy industrial-grade digital and administrative measures to secure corporate communication logs and contract data. All data transfers between client browsers and our digital server occur via encrypted HTTPS channels.
Operational records and customer CRM profiles are stored on secure cloud services with restricted authorization protocols. No retail financial details (such as credit card numbers) are processed or stored on our servers; bulk transaction payments are processed via secure corporate telegraphic transfer (T/T) or official bank wire operations.
5. Your Legal Rights
Depending on your country of registration (such as regulations under GDPR in the European Union), your company's representative has the right to:
- Request an audit copy of all personal and corporate contact data saved on our CRM systems.
- Instruct the correction of outdated commercial contact details or specifications.
- Request the complete deletion of company accounts or sample logs from our active databases.
6. Contact Compliance
For privacy audits, compliance queries, or data removal requests, please submit an official inquiry to our corporate data administration office: